Cold calling, some people love it, most don’t.

By Reena

“I can spend 4 hours calling people and not make a human connection with anyone.”   I read this statement in a Humans of New York story and was inspired to reach out to the person featured in the story and share a cold call framework. This person was running for congress and trying to raise funds…

Comfortable Selling online training takes the angst out of selling

By Reena

Comfortable Selling online training is an easy to follow and implement sales approach that can transform sales interactions and results. A lot of people work in roles that have a primary focus where they provide a service and also have the need to recommend products, additional services or give advice, yet lack the skills to…

The Customer Journey online training

By Reena

The customer journey is part of the sales process and it is something that is often overlooked, which can lead to confusion and doubt about the effectiveness of marketing. The Customer Journey Online training has been developed to clear up some confusion by breaking down the steps between marketing and a sale. Did you know…

Partner. Collaborate. Consult. Advise

By Reena

This is what we do. This is how we work. We partner with businesses to provide an outsource training and development team. A lot of businesses don’t have an in-house training team yet they have learning and development needs for new starters, product/service/software training, coaching, collating training material, creating training material such as videos, decks,…

What do you want _______ to do for you?

By Reena

Instructor Led Training, Knowledge Checks, Instructional Design, Content Curation, Virtual Training, Story-boarding, Documentation, Coaching, Mentoring, Workbooks, Facilitation, Workshop, Role Play, Quizzes, Games, Portal, LMS, One on One’s, Train the Trainers, Online Modules etc When deciding on and planning for any of the above it may help to begin with the outcome first and then determining…

7 types of sales people. Which one are you?

By Reena

7 types of sales people is a workshop I facilitated for sales reps in a call center. It was session which encouraged agents to understand their sales approach and how it was linked to their results. Some people really enjoyed the workshop, a small group found it very confronting and challenged their beliefs. In any…

Selling to a goal

By Reena

Selling involves the exchange of information, which then leads to an exchange of a product or service. There are many components to a sale, including the sales conversation, which should be about discovering a customers needs and goals. This is achieved through using effective questioning, listening and clarifying, amongst other things. When the focus of…

Improving the customer experience

By Reena

In any interaction with a customer there is an exchange of some kind, sometimes there is a cost for the customer when buying a service or product, other times it might be giving advice, instruction, a tip. Whatever it might be, it has to be the right thing for them, which lends to a great…

What is VILT?

By Reena

VILT – Virtual Instructor Led Training, as the name suggests, is virtual training led by an instructor. Just as in a classroom environment the trainer will follow a session plan and can use a combination of presentations, learning labs, activities, and discussions.  Obvious differences between VILT and classroom training are that learners will be offsite,…