Comfortable Selling online training takes the angst out of selling

By Reena

Comfortable Selling online training is an easy to follow and implement sales approach that can transform sales interactions and results. A lot of people work in roles that have a primary focus where they provide a service and also have the need to recommend products, additional services or give advice, yet lack the skills to…

What do you want _______ to do for you?

By Reena

Instructor Led Training, Knowledge Checks, Instructional Design, Content Curation, Virtual Training, Story-boarding, Documentation, Coaching, Mentoring, Workbooks, Facilitation, Workshop, Role Play, Quizzes, Games, Portal, LMS, One on One’s, Train the Trainers, Online Modules etc When deciding on and planning for any of the above it may help to begin with the outcome first and then determining…

7 types of sales people. Which one are you?

By Reena

7 types of sales people is a workshop I facilitated for sales reps in a call center. It was session which encouraged agents to understand their sales approach and how it was linked to their results. Some people really enjoyed the workshop, a small group found it very confronting and challenged their beliefs. In any…

Selling to a goal

By Reena

Selling involves the exchange of information, which then leads to an exchange of a product or service. There are many components to a sale, including the sales conversation, which should be about discovering a customers needs and goals. This is achieved through using effective questioning, listening and clarifying, amongst other things. When the focus of…

Improving the customer experience

By Reena

In any interaction with a customer there is an exchange of some kind, sometimes there is a cost for the customer when buying a service or product, other times it might be giving advice, instruction, a tip. Whatever it might be, it has to be the right thing for them, which lends to a great…

What is VILT?

By Reena

VILT – Virtual Instructor Led Training, as the name suggests, is virtual training led by an instructor. Just as in a classroom environment the trainer will follow a session plan and can use a combination of presentations, learning labs, activities, and discussions.  Obvious differences between VILT and classroom training are that learners will be offsite,…

7 ways to engage virtual learners

By Reena

Virtual training is web based training, using cloud based technology to run live sessions. At present more people are continuing to work from home, including attending training to up skill or learn new skills. Virtual training can be just as effective as classroom based training, with an appropriate approach. Reading a powerpoint slide word for…

Winging it

By Reena

Winging it is a term that dates back to the late 19th century in theater. The term was used when during impromptu performances actors learnt their lines while waiting in the wings and then received assistance when they were on stage, by a special prompter who fed them lines. In current day the phrase winging…

What kind of energy are you generating in your team?

By Reena

Do your team members look to you for guidance, answers, direction, a laugh, to remove obstacles and support? As a leader, the energy you generate will filter through your team. If you’re showing up to work tired, impatient, rushed, unavailable, distracted or holed up in a meeting room all day long, your team will be…

The right assistance when needed

By Reena

My country is on fire. It is catastrophic, it is scary. It has affected A LOT of people. Lives, homes, livelihoods have been lost. People may be in shock, they maybe scared about the present situation, scared about what the future looks like, they may feel completely overwhelmed by the enormity of what is happening…