“I can spend 4 hours calling people and not make a human connection with anyone.” I read this statement in a Humans of New York story and was inspired to reach out to the person featured in the story and share a cold call framework. This person was...
DAY BY DAY
The way we work and live has changed for now. We will experience different emotions and have different experiences as we try to find a new normal.
Hi and welcome to Day by Day during Covid 19.
I’m in the business of transformation and exchanging information and knowledge through coaching and training. This page is a way to continue in the sharing of information during this period of change.
*Information on this page is intended to be general. Reach out if you’d like more detail or contact the guest posters directly.
The way we work has changed. Some of us work from home, some have taken their business online, some are serving customers within strict parameters, some have kids home from school, and many have lost their jobs. It’s a challenging time.
During this time it’s important to take it day by day and focus on one challenge at a time, to maintain a level of clarity, positivity and sanity.
VARK sounds like a swear word but acually refers to learning styles.
In terms of learning, everyone has a preference for a particular learning style.
That is visual, auditory, read and write, and kinaesthetic.Some people will have a strong preference for one style over another, a combination of 2.
For example I learn best when I read information and make notes, and in some instances get hands on, for example learning a new skill. I don’t take as much information in when I have to listen to something/someone or rely on visuals.
It’s important to keep this in mind to reduce stress and frustration as we home school kids. Observe and talk to kids about how they like to learn and try to find a balance of the styles so that it can fit around the new norm of home life.
Tina Bangel is a vocalist, singing teacher, coach and great human. She has created a free Journey Gently music download for kids aged 3-7yrs, a free resource for you to introduce your child to music and movement.
It’s designed to slow down and play with your child.
In the download you will receive:
🌈Tina’s original song Journey Gently music mp3
⭐️Music and movement activity ideas
📖 Journey Gently picture Ebook so you and your child can look at the beautiful illustrations while listening to the song.
Click the link for your free downlaod.
Michelle, from Santosha Wellbeing Shellharbour works magic as a massage therapist, beauty therapist, theta healer and yogi.
Join her online for donation based Yin Yoga sessions.
For class info, follow her on:
Are you applying for a customer service role?
There are a number of roles advertised for contact center roles on the usual job sites, organization career pages and LinkedIn.
Stand out during the application process by
providing some detail on your resume about your customer related activities, which you would then explain further during the interview process.
Some examples include: handling product and service complaints with a high resolution rate, recommending and signing up X amount of customers to programs in X period, achieving X% to sales target. Avoid the use of general terms like ‘customer service’ or ‘sales’ as this is too vague.
It’s also worth mentioning the types of systems you’ve used eg sales CRM, billing software, Microsoft tools, accounting software etc.
At times when I’m involved in the recruitment process, I look for terms and skill descriptions in resumes that relate to the role advertised. The more specific (and succinct) the information, the easier it is to create a shortlist of candidates.
Factors to consider when working from home:
Where to work
Do you have a room you can turn into an office?
Is there an area in your house/apartment where you can setup and work undisturbed?
How will you structure your day?
With school holidays approaching (in Aus) school closures and isolation a possibility what activities can the kids do while you work?
What equipment do you need?
What tools do you need to do your job?
As a leader/manager, how will you support remotely?
How do you maintain a level of connection with colleagues that you had in the workplace from your dining table or bedroom/office?
Virtual tools for work (and school)
When working remotely, virtual tools enable us to stay connected. Some uses for web based applications include messaging, sharing files, running meetings and training sessions.
Virtual tools I’ve used to train, communicate and collaborate:
Adobe Connect for online training
WebEx for training
Google Hangouts for meetings
Slack for file sharing and to chat
Skype for video calls and meetings
Team-viewer for training
Dropbox to share files
Using virtual tools
When you start using virtual tools you will obviously need to learn how to use them. Some people like to jump in and learn as they go and refer to instructions on a needs basis, others like to follow steps. Whatever your preference there are user guides and or videos to help you learn the basics functions (to begin with).
When using a tool to run a meeting or training session, as part of your introduction explain what features attendees can use on their end. It’ll make the session run smoother.
Share your expectations of engagement and participation and set an agenda.
Webex is a tool that can be used for virtual learning, connecting with team members, clients and teachers (if we get to that stage).
If you are a participant in a Webex session:
Download the app
Log in to the session using the meeting link which was sent by the organizer.
Enter your name and email the first time you use the app.
Click the Join Meeting button.
Select Call Using Computer under Select Audio Connection.