Instructor Led Training, Knowledge Checks, Instructional Design, Content Curation, Virtual Training, Story-boarding, Documentation, Coaching, Mentoring, Workbooks, Facilitation, Workshop, Role Play, Quizzes, Games, Portal, LMS, One on One’s, Train the Trainers, Online Modules etc

When deciding on and planning for any of the above it may help to begin with the outcome first and then determining what it is you actually need.

Some time ago I worked on an insturctional design project to create a wireframe playbook. When I was provided the brief I read it, re-read it and read it again; I had no idea what a wireframe playbook was. I searched online, asked peers and sought clarification from the project lead but noone was able to explain what it was.

When looked at it individually,a wireframe is a detailed visual model of an application’s user interface that includes functionality and content, and a playbook (according to Accenture)  includes “process workflows, standard operating procedures, and cultural values that shape a consistent response—the play.”

The moment of clarity came when I met with the clients and talked about the end user, and the what/why/how/when of the “wireframe playbook”. It became clear that the client didn’t want a detailed visual model of an application’s user interface including process workflows, standard operating procedures, and cultural values. What they wanted was for someone to collate all their processes, create a document with buttons and hyperlinks, which looked good and was easy to update.

When something is unclear, ask questions till it becomes clear. When something is clear, ask questions to confirm you’re on the same page. The purpose of asking questions is to ensure you can deliver on what the client needs, and to also help the client understand their needs better.

Understanding clients needs