Engage participants in your online session

By Reena

HOW? TALK LESS ABOUT YOURSELF I’ve joined a lot of online webinars, meetings, and training lately, and the most engaging ones were delivered by people with training and facilitation skills. What made the sessions engaging for participants, was that the host gave the participants what they signed up for, and they used the technology to…

Advice I gave my daughter this morning

By Reena

I walked into my daughters room and noticed she was looking particularly sad, which was surprising as minutes earlier I’d heard her happily playing. She had made a decision, which to her was a bad one. She had cut Barbie’s hair off and regretted it almost immediately. Part of the problem was that she realised she had repeated the bad…

Storyboards, why use one?

By Reena

A storyboard is a tool used in training design. It outlines the purpose and content, including text, activities, media and audio that will be in the training. As the name suggests it tells the story about the training. Storyboards are shared with clients to review and provide feedback on. They are also used by developers,…

Training false emergency

By Reena

How often have you heard or said “Let’s get everyone into training, that’ll fix it!” In my learning and development career (spanning decades) I have heard this countless times, even on the news the other night. A training false emergency is usually a superficial problem, that is something that is not a real priority. It…

I am Reena, your training and development expert

By Reena

It’s funny how knowledge can be filed away and then something, or someone triggers action in the hippocampus, which is what happened during a training and development session I attended last week. People recall faces better than a logo. I knew this yet I hadn’t done much about it on the site. It was the…

Let’s talk about needs in sales

By Reena

“We need dresses from the 1920’s, Marjorie,” I said. “Really good ones. Rich lady dresses.” “You wanna start by looking upstairs? In the Collections?” The archly named “Collection” was a small area on the third floor where the Lowtsky’s sold their rarest and most precious finds. “We don’t have the budget just now to even…

Training can be short sharp and effective

By Reena

he 70/20/10 learning model breaks down how learning can occur. 10% of formal training occurs in a classroom – physical or online learning or virtual instructor led. 20% of learning occurs through coaching, mentoring and support. A big chunk of learning is informal. 70% of what you learn can be done on the job through…

Comfortable Selling sales training

By Reena

Comfortable Selling is better than the typical sales training program. It’s more than bells, whistles, rah rah fist pumping and high 5’s. The four stages of Comfortable Selling is directly linked to the customer stages of making a purchase. Comfortable Selling has been designed to develop sales skills, increase what you already know about sales,…