What’s Important To Your Client?
Posted on09 Nov 2020
TagsClient communication, Client engagement, Client expectations, Client experience, Client needs, Client relationship management, Client retention, Client satisfaction, Client success, Client-centric approach, Client-driven outcomes, Client-focused solutions, Customer behaviour, Customer expectations, customer experience, Customer feedback, Customer insights, Customer loyalty, Customer preferences, Customer priorities, Customer relationship management, Customer satisfaction survey, Customer value, Customer-centric approach, Customer-centric strategy, customers, sales conversation, sales needs, Understanding clients, valued customer
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How do you know what's important to your client? How to know the client's needs? What are the qualities of customer service needed? How it affects businesses?
Cold Calling: Some People Love It, Most Don’t.
Posted on09 Jul 2020
Tags#onlinetraining, benefits of cold calling, Call scripting, cold calling, cold calling advantages and disadvantages, cold calling alternatives cold calling meaning, cold calling framework, Cold calling success, Cold calling tips, Communication skills, Customer acquisition, Customer outreach, effective sales training, Lead generation, online sales training, Phone sales, Prospecting, Rejection handling, Relationship building, Sales calls, Sales confidence, sales conversation, Sales conversion, Sales effectiveness, Sales mindset, Sales objections, Sales performance, Sales prospecting, Sales psychology, sales skill, Sales strategies, Sales techniques, Targeted calling, Telemarketing, the goal of cold calling, why cold calling is important
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"I can spend 4 hours calling people and not make a human connection with anyone." I read this statement in a Humans of New York story. I realise how challenging cold calling to others can be. Read here to learn more about our Framework approach.
7 Types of Salespeople. Which One Are You?
Posted on17 Jun 2020
Tagseffective sales training, online sales training, Sales approach, Sales behavior, Sales characteristics, Sales communication, sales conversation, Sales effectiveness, Sales leadership, Sales mindset, Sales motivation, Sales performance, Sales personality, Sales psychology, Sales self-awareness, sales skill, Sales strategies, Sales strengths, Sales styles, Sales success, Sales techniques, Sales traits, Sales weaknesses, salesexpert, Salespeople, Salesperson assessment, salespersonalitytypes, training experts
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7 types of salespeople is a workshop I facilitated for sales reps in a call centre. It was a session which encouraged agents to understand their sales approach and how it was linked to their results. Some people really enjoyed the workshop, but a small group found it very confronting and challenged their beliefs. Read here to know why!
Selling to a Goal
Posted on09 Jun 2020
TagsClosing techniques, comfortableselling, Consultative selling, Customer needs, Customer-centric selling, effective sales training, goal setting, Goal-oriented selling, Objection handling, online learning program, online sales training, Problem solving, Relationship building, sales conversation, Sales execution, Sales funnel, Sales goals, Sales mindset, Sales motivation, Sales negotiation, Sales performance, Sales presentation, Sales process, sales program, Sales strategies, Sales success, Sales techniques, Selling to objectives, Targeted selling, Value proposition
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Selling involves the exchange of information, which then leads to an exchange of a product or service. A consumer will make a purchase to fulfill a need and or achieve something. It's the role of a sales person to discover what it is. How Selling to a Goal Takes Place? Read here!