Storyboards, why use one?

By Reena

A storyboard is a tool used in training design. It outlines the purpose and content, including text, activities, media and audio that will be in the training. As the name suggests it tells the story about the training. Storyboards are shared with clients to review and provide feedback on. They are also used by developers,…

Training false emergency

By Reena

How often have you heard or said “Let’s get everyone into training, that’ll fix it!” In my learning and development career (spanning decades) I have heard this countless times, even on the news the other night. A training false emergency is usually a superficial problem, that is something that is not a real priority. It…

I am Reena, your training and development expert

By Reena

It’s funny how knowledge can be filed away and then something, or someone triggers action in the hippocampus, which is what happened during a training and development session I attended last week. People recall faces better than a logo. I knew this yet I hadn’t done much about it on the site. It was the…

Workplace training is a must have

By Reena

If anyone required proof training is a must have rather than a nice to have, or not necessary to have, look no further than the bedlam that has originated from the Rydges Hotel in Melbourne. Security staff with no experience and training were employed by sub-contractors to work in the hotel where people were quarantining…

7 types of sales people. Which one are you?

By Reena

7 types of sales people is a workshop I facilitated for sales reps in a call center. It was session which encouraged agents to understand their sales approach and how it was linked to their results. Some people really enjoyed the workshop, a small group found it very confronting and challenged their beliefs. In any…

Improving the customer experience

By Reena

In any interaction with a customer there is an exchange of some kind, sometimes there is a cost for the customer when buying a service or product, other times it might be giving advice, instruction, a tip. Whatever it might be, it has to be the right thing for them, which lends to a great…