Negotiation Skills
Negotiate with greater confidence, clarity and control while protecting relationships and achieving better outcomes.
Negotiation happens every day, whether you are aware of it or not. It can involve customers, suppliers, colleagues, stakeholders, timelines, priorities, resources or expectations.
This practical workshop helps participants prepare more effectively, understand what is driving the other party and approach negotiations with a clear strategy rather than relying on instinct in the moment.
Best for
Sales professionals, managers, procurement, team leaders, business owners, contractors, customer-facing employees and anyone who regularly needs to negotiate agreements, priorities, resources or outcomes.
Plus, anyone who avoids negotiations or puts them off becuase they feel uncomfrtable or not confident.
Participants will learn to
- Prepare effectively before entering a negotiation
- Clarify objectives, priorities and acceptable outcomes
- Understand the interests and motivations of the other party
- Ask better questions and uncover information that can influence the negotiation
- Separate positions from underlying needs and interests
- Respond confidently to objections, pressure and difficult negotiation tactics
- Communicate clearly, confidently and persuasively
- Reach agreements while maintaining constructive working relationships
Business impact
Effective negotiation can improve commercial outcomes, strengthen relationships and reduce the cost of poorly managed agreements.
Employees who negotiate well are better equipped to protect value, manage expectations, resolve competing priorities and reach agreements that work for both the organisation and the people involved.
The focus of this workshop is not on aggressive negotiation tactics. It is on preparation, judgement, communication and making deliberate choices throughout the negotiation.
Delivery
Available as a facilitated workplace workshop for teams and organisations.
The workshop can be tailored around your organisation’s typical negotiations, allowing participants to practise using realistic scenarios, conversations and challenges.