How do you know what’s important to your client?
Do you know what’s important to your clients? Do you ask effective questions to discover a need? Do you make assumptions? Do you ask questions that serve your purpose? Do you ask questions that serve…
Have you ever wondered if participants in your online training, webinar, or meeting were paying attention?
Have you wondered why you receive emails and calls after a session to go over the same information? Or why people aren’t getting involved in a meeting? If you can answer yes to any of these…
Engage participants in your online session
HOW? TALK LESS ABOUT YOURSELF I’ve joined a lot of online webinars, meetings, and training lately, and the most engaging ones were delivered by people with training and facilitation skills. What made the sessions engaging…
When I’m treated like a valued customer, I become a loyal customer.
What does it mean to treat a customer like a valued customer? Some people think, and act as though just ‘showing up’ is enough. With so much competition across industries it’s vital to stand out…
Advice I gave my daughter this morning
I walked into my daughters room and noticed she was looking particularly sad, which was surprising as minutes earlier I’d heard her happily playing. She had made a decision, which to her was a bad one. She had…
Storyboards, why use one?
A storyboard is a tool used in training design. It outlines the purpose and content, including text, activities, media and audio that will be in the training. As the name suggests it tells the story…
Training false emergency
How often have you heard or said “Let’s get everyone into training, that’ll fix it!” In my learning and development career (spanning decades) I have heard this countless times, even on the news the other…
I am Reena, your training and development expert
It’s funny how knowledge can be filed away and then something, or someone triggers action in the hippocampus, which is what happened during a training and development session I attended last week. People recall faces…
Team building while remote working. A focus for leaders.
Stage 4 lock down in Melbourne has been extended by 2 weeks, which for many of us means remote working continues to be the way forward. As we continue to dial in to meetings, juggle…
Do you walk the talk you walk?
I have recently started my yoga teacher training and the first few lessons have been about yoga philosophy and ethics, concepts Yogis have shared in actual yoga classes, without getting too deep. Each topic has…