How do you know what’s important to your client?

By Reena

Do you know what’s important to your clients? Do you ask effective questions to discover a need? Do you make assumptions? Do you ask questions that serve your purpose? Do you ask questions that serve your client? Regardless of your industry and what you sell, learning what’s important to your client and identifying a need…

When I’m treated like a valued customer, I become a loyal customer.

By Reena

What does it mean to treat a customer like a valued customer? Some people think, and act as though just ‘showing up’ is enough. With so much competition across industries it’s vital to stand out and give customers a reason to do business with you. In the current state of the world, a lot of…

Advice I gave my daughter this morning

By Reena

I walked into my daughters room and noticed she was looking particularly sad, which was surprising as minutes earlier I’d heard her happily playing. She had made a decision, which to her was a bad one. She had cut Barbie’s hair off and regretted it almost immediately. Part of the problem was that she realised she had repeated the bad…

I am Reena, your training and development expert

By Reena

It’s funny how knowledge can be filed away and then something, or someone triggers action in the hippocampus, which is what happened during a training and development session I attended last week. People recall faces better than a logo. I knew this yet I hadn’t done much about it on the site. It was the…

Team building while remote working. A focus for leaders.

By Reena

Stage 4 lock down in Melbourne has been extended by 2 weeks, which for many of us means remote working continues to be the way forward. As we continue to dial in to meetings, juggle home schooling, and try to maintain a distinction between work and home life, things, inevitably get blurry. Dedicated start and…

Do you walk the talk you walk?

By Reena

I have recently started my yoga teacher training and the first few lessons have been about yoga philosophy and ethics, concepts Yogis have shared in actual yoga classes, without getting too deep. Each topic has a written assignment and quiz to check for a learners understanding of the information, with pass and fail components (which…

Choosing words when giving feedback

By Reena

Words are powerful. The words you choose when giving feedback can have positive or negative impacts, they may inspire and influence change or undo and pause progress, even result in resistance. When giving feedback to team members, students, organizations, managers, (even family and friends) consider the purpose, objective, and tone when delivering your words. Are…

Training can be short sharp and effective

By Reena

he 70/20/10 learning model breaks down how learning can occur. 10% of formal training occurs in a classroom – physical or online learning or virtual instructor led. 20% of learning occurs through coaching, mentoring and support. A big chunk of learning is informal. 70% of what you learn can be done on the job through…