7 types of sales people. Which one are you?

By Reena

7 types of sales people is a workshop I facilitated for sales reps in a call center. It was session which encouraged agents to understand their sales approach and how it was linked to their results. Some people really enjoyed the workshop, a small group found it very confronting and challenged their beliefs. In any…

Selling to a goal

By Reena

Selling involves the exchange of information, which then leads to an exchange of a product or service. There are many components to a sale, including the sales conversation, which should be about discovering a customers needs and goals. This is achieved through using effective questioning, listening and clarifying, amongst other things. It’s important that you…

Improving the customer experience

By Reena

In any interaction with a customer there is an exchange of some kind, sometimes there is a cost for the customer when buying a service or product, other times it might be giving advice, instruction, a tip. Whatever it might be, it has to be the right thing for them, which lends to a great…

What is VILT?

By Reena

VILT – Virtual Instructor Led Training, as the name suggests, is virtual training led by an instructor. Just as in a classroom environment the trainer will follow a session plan and can use a combination of presentations, learning labs, activities, and discussions.  Obvious differences between VILT and classroom training are that learners will be offsite,…

7 ways to engage virtual learners

By Reena

Virtual training is web based training, using cloud based technology to run live sessions. At present more people are continuing to work from home, including attending training to up skill or learn new skills. Virtual training can be just as effective as classroom based training, with an appropriate approach. Reading a powerpoint slide word for…

Winging it

By Reena

Winging it is a term that dates back to the late 19th century in theater. The term was used when during impromptu performances actors learnt their lines while waiting in the wings and then received assistance when they were on stage, by a special prompter who fed them lines. In current day the phrase winging…

What kind of energy are you generating in your team?

By Reena

Do your team members look to you for guidance, answers, direction, a laugh, to remove obstacles and support? As a leader, the energy you generate will filter through your team. If you’re showing up to work tired, impatient, rushed, unavailable, distracted or holed up in a meeting room all day long, your team will be…

The right assistance when needed

By Reena

My country is on fire. It is catastrophic, it is scary. It has affected A LOT of people. Lives, homes, livelihoods have been lost. People may be in shock, they maybe scared about the present situation, scared about what the future looks like, they may feel completely overwhelmed by the enormity of what is happening…

Have you set up your home work space?

By Reena

At times, the current situation in the world may be confusing, unsettling and a bit scary. We’re all experiencing the unknown and a lot of people will be required to work differently as we navigate each day. Mandates have been put in place in some large and national organizations requiring employees to work from home…

How to learn like a Jedi

By Reena

Most people know the story of Luke Skywalker, a simple farm boy who became one of the greatest Jedi the galaxy had ever known. He didn’t wake up a Jedi Knight, he also didn’t learn on the job or wing it. He went off deep in the jungle with no distractions where he could learn…