How do you know what’s important to your client?

By Reena

Do you know what’s important to your clients? Do you ask effective questions to discover a need? Do you make assumptions? Do you ask questions that serve your purpose? Do you ask questions that serve your client? Regardless of your industry and what you sell, learning what’s important to your client and identifying a need…

When I’m treated like a valued customer, I become a loyal customer.

By Reena

What does it mean to treat a customer like a valued customer? Some people think, and act as though just ‘showing up’ is enough. With so much competition across industries it’s vital to stand out and give customers a reason to do business with you. In the current state of the world, a lot of…

Advice I gave my daughter this morning

By Reena

I walked into my daughters room and noticed she was looking particularly sad, which was surprising as minutes earlier I’d heard her happily playing. She had made a decision, which to her was a bad one. She had cut Barbie’s hair off and regretted it almost immediately. Part of the problem was that she realised she had repeated the bad…

Storyboards, why use one?

By Reena

A storyboard is a tool used in training design. It outlines the purpose and content, including text, activities, media and audio that will be in the training. As the name suggests it tells the story about the training. Storyboards are shared with clients to review and provide feedback on. They are also used by developers,…

I am Reena, your training and development expert

By Reena

It’s funny how knowledge can be filed away and then something, or someone triggers action in the hippocampus, which is what happened during a training and development session I attended last week. People recall faces better than a logo. I knew this yet I hadn’t done much about it on the site. It was the…

Team building while remote working. A focus for leaders.

By Reena

Stage 4 lock down in Melbourne has been extended by 2 weeks, which for many of us means remote working continues to be the way forward. As we continue to dial in to meetings, juggle home schooling, and try to maintain a distinction between work and home life, things, inevitably get blurry. Dedicated start and…

Do you walk the talk you walk?

By Reena

I have recently started my yoga teacher training and the first few lessons have been about yoga philosophy and ethics, concepts Yogis have shared in actual yoga classes, without getting too deep. Each topic has a written assignment and quiz to check for a learners understanding of the information, with pass and fail components (which…

Choosing words when giving feedback

By Reena

Words are powerful. The words you choose when giving feedback can have positive or negative impacts, they may inspire and influence change or undo and pause progress, even result in resistance. When giving feedback to team members, students, organizations, managers, (even family and friends) consider the purpose, objective, and tone when delivering your words. Are…

Workplace training is a must have

By Reena

If anyone required proof training is a must have rather than a nice to have, or not necessary to have, look no further than the bedlam that has originated from the Rydges Hotel in Melbourne. Security staff with no experience and training were employed by sub-contractors to work in the hotel where people were quarantining…