Engage participants in your online session

By Reena

HOW? TALK LESS ABOUT YOURSELF I’ve joined a lot of online webinars, meetings, and training lately, and the most engaging ones were delivered by people with training and facilitation skills. What made the sessions engaging for participants, was that the host gave the participants what they signed up for, and they used the technology to…

Improving the customer experience

By Reena

In any interaction with a customer there is an exchange of some kind, sometimes there is a cost for the customer when buying a service or product, other times it might be giving advice, instruction, a tip. Whatever it might be, it has to be the right thing for them, which lends to a great…