Advice I gave my daughter this morning

By Reena

I walked into my daughters room and noticed she was looking particularly sad, which was surprising as minutes earlier I’d heard her happily playing. She had made a decision, which to her was a bad one. She had cut Barbie’s hair off and regretted it almost immediately. Part of the problem was that she realised she had repeated the bad…

Training false emergency

By Reena

How often have you heard or said “Let’s get everyone into training, that’ll fix it!” In my learning and development career (spanning decades) I have heard this countless times, even on the news the other night. A training false emergency is usually a superficial problem, that is something that is not a real priority. It…

Training can be short sharp and effective

By Reena

he 70/20/10 learning model breaks down how learning can occur. 10% of formal training occurs in a classroom – physical or online learning or virtual instructor led. 20% of learning occurs through coaching, mentoring and support. A big chunk of learning is informal. 70% of what you learn can be done on the job through…

Comfortable Selling sales training

By Reena

Comfortable Selling is better than the typical sales training program. It’s more than bells, whistles, rah rah fist pumping and high 5’s. The four stages of Comfortable Selling is directly linked to the customer stages of making a purchase. Comfortable Selling has been designed to develop sales skills, increase what you already know about sales,…

Selling to a goal

By Reena

Selling involves the exchange of information, which then leads to an exchange of a product or service. There are many components to a sale, including the sales conversation, which should be about discovering a customers needs and goals. This is achieved through using effective questioning, listening and clarifying, amongst other things. It’s important that you…