Choosing words when giving feedback

By Reena

Words are powerful. The words you choose when giving feedback can have positive or negative impacts, they may inspire and influence change or undo and pause progress, even result in resistance. When giving feedback to…

Workplace training is a must have

By Reena

If anyone required proof training is a must have rather than a nice to have, or not necessary to have, look no further than the bedlam that has originated from the Rydges Hotel in Melbourne.…

Let’s talk about needs in sales

By Reena

“We need dresses from the 1920’s, Marjorie,” I said. “Really good ones. Rich lady dresses.” “You wanna start by looking upstairs? In the Collections?” The archly named “Collection” was a small area on the third…

Training can be short sharp and effective

By Reena

he 70/20/10 learning model breaks down how learning can occur. 10% of formal training occurs in a classroom – physical or online learning or virtual instructor led. 20% of learning occurs through coaching, mentoring and…

Comfortable Selling sales training

By Reena

Comfortable Selling is better than the typical sales training program. It’s more than bells, whistles, rah rah fist pumping and high 5’s. The four stages of Comfortable Selling is directly linked to the customer stages…

The Customer Journey online training

By Reena

The customer journey is part of the sales process and it is something that is often overlooked, which can lead to confusion and doubt about the effectiveness of marketing. The Customer Journey Online training has…

Partner. Collaborate. Consult. Advise

By Reena

This is what we do. This is how we work. We partner with businesses to provide an outsource training and development team. A lot of businesses don’t have an in-house training team yet they have…