What’s Important To Your Client?
Posted on09 Nov 2020
How do you know what's important to your client? How to know the client's needs? What are the qualities of customer service needed? How it affects businesses?
Cold Calling: Some People Love It, Most Don’t.
Posted on09 Jul 2020
"I can spend 4 hours calling people and not make a human connection with anyone." I read this statement in a Humans of New York story. I realise how challenging cold calling to others can be. Read here to learn more about our Framework approach.
7 Types of Salespeople. Which One Are You?
Posted on17 Jun 2020
7 types of salespeople is a workshop I facilitated for sales reps in a call centre. It was a session which encouraged agents to understand their sales approach and how it was linked to their results. Some people really enjoyed the workshop, but a small group found it very confronting and challenged their beliefs. Read here to know why!
Selling to a Goal
Posted on09 Jun 2020
Selling involves the exchange of information, which then leads to an exchange of a product or service. A consumer will make a purchase to fulfill a need and or achieve something. It's the role of a sales person to discover what it is. How Selling to a Goal Takes Place? Read here!