Engage participants in your online session

By Reena

HOW? TALK LESS ABOUT YOURSELF I’ve joined a lot of online webinars, meetings, and training lately, and the most engaging ones were delivered by people with training and facilitation skills. What made the sessions engaging for participants, was that the host gave the participants what they signed up for, and they used the technology to…

Advice I gave my daughter this morning

By Reena

I walked into my daughters room and noticed she was looking particularly sad, which was surprising as minutes earlier I’d heard her happily playing. She had made a decision, which to her was a bad one. She had cut Barbie’s hair off and regretted it almost immediately. Part of the problem was that she realised she had repeated the bad…

Storyboards, why use one?

By Reena

A storyboard is a tool used in training design. It outlines the purpose and content, including text, activities, media and audio that will be in the training. As the name suggests it tells the story about the training. Storyboards are shared with clients to review and provide feedback on. They are also used by developers,…

Training false emergency

By Reena

How often have you heard or said “Let’s get everyone into training, that’ll fix it!” In my learning and development career (spanning decades) I have heard this countless times, even on the news the other night. A training false emergency is usually a superficial problem, that is something that is not a real priority. It…

Workplace training is a must have

By Reena

If anyone required proof training is a must have rather than a nice to have, or not necessary to have, look no further than the bedlam that has originated from the Rydges Hotel in Melbourne. Security staff with no experience and training were employed by sub-contractors to work in the hotel where people were quarantining…

Training can be short sharp and effective

By Reena

he 70/20/10 learning model breaks down how learning can occur. 10% of formal training occurs in a classroom – physical or online learning or virtual instructor led. 20% of learning occurs through coaching, mentoring and support. A big chunk of learning is informal. 70% of what you learn can be done on the job through…

Improving the customer experience

By Reena

In any interaction with a customer there is an exchange of some kind, sometimes there is a cost for the customer when buying a service or product, other times it might be giving advice, instruction, a tip. Whatever it might be, it has to be the right thing for them, which lends to a great…

7 ways to engage virtual learners

By Reena

Virtual training is web based training, using cloud based technology to run live sessions. At present more people are continuing to work from home, including attending training to up skill or learn new skills. Virtual training can be just as effective as classroom based training, with an appropriate approach. Reading a powerpoint slide word for…