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Learning Elements Article

Training Emergencies and The Right Assistance When Needed
3 Apr 2020

The Right Assistance When Needed

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In times of crisis, such as the recent devastating events faced by our communities, we must extend the right assistance when needed most. These challenging situations, like the ongoing bushfires, have profoundly impacted numerous individuals, leaving them in dire need of support.

My country is on fire! It is catastrophic, it is scary.

Training Emergencies and The Right Assistance When Needed

It has affected A LOT of people.

Lives, homes, and livelihoods have been lost.

People may be in shock, they maybe scared about the present situation, scared about what the future looks like, they may feel completely overwhelmed by the enormity of what is happening and don’t know what to do.

How to Offer the Right Assistance When Needed

If you’re in a call center taking calls or a leader supporting teams who are helping people in need, listen, treat each person and situation as unique and understand what they need before trying to help. Feeling motivated to help is a great start, but ensure the conversations you’re having are meaningful to the individual. We need to identify and refine the process to better assist people and make it simple. Demonstrate empathy, suspend judgement, listen actively and learn what someone actually needs.

Listen to learn about the situation, understand it, ask questions, clarify and then determine how you can help.

Don’t assume everyone has the same needs…


In the face of adversity, the spirit of compassion and unity shines through. It happens not just in Australia but beyond. Communities come together, providing unwavering support and assistance to those affected. Whether it’s through donations, volunteering, or offering a listening ear, the collective efforts of individuals contribute to the healing and rebuilding process.

When provided during times of crisis, the right assistance can make a significant difference in the lives of those affected. By acknowledging the uniqueness of each situation and actively listening, we can ensure that the support we offer is relevant and meaningful. Additionally, by adapting our approaches, we can truly meet the needs of individuals and communities struggling to recover.

Let us stand as a united front, extending our helping hand when needed!