Comfortable Selling online training takes the angst out of selling

By Reena

Comfortable Selling online training is an easy to follow and implement sales approach that can transform sales interactions and results. A lot of people work in roles that have a primary focus where they provide a service and also have the need to recommend products, additional services or give advice, yet lack the skills to…

Partner. Collaborate. Consult. Advise

By Reena

This is what we do. This is how we work. We partner with businesses to provide an outsource training and development team. A lot of businesses don’t have an in-house training team yet they have learning and development needs for new starters, product/service/software training, coaching, collating training material, creating training material such as videos, decks,…

What do you want _______ to do for you?

By Reena

Instructor Led Training, Knowledge Checks, Instructional Design, Content Curation, Virtual Training, Story-boarding, Documentation, Coaching, Mentoring, Workbooks, Facilitation, Workshop, Role Play, Quizzes, Games, Portal, LMS, One on One’s, Train the Trainers, Online Modules etc When deciding on and planning for any of the above it may help to begin with the outcome first and then determining…

Improving the customer experience

By Reena

In any interaction with a customer there is an exchange of some kind, sometimes there is a cost for the customer when buying a service or product, other times it might be giving advice, instruction, a tip. Whatever it might be, it has to be the right thing for them, which lends to a great…

You got promoted to manager, what now?

By Reena

Meet Sarah. Sarah was recently promoted to a sales management role. She was successful in her previous role as a sales rep. She helped clients, met targets, got along with her peers, and was a respected employee. Sarah and her manager assumed the obvious career advancement for her was to be a sales manager.  Being…

Dream big, be curious, follow your bliss, you’ve got this!

By Reena

These are more than just words strategically placed in the office, they inspire me to keep doing the work I do and uplift me on bumpy days. It helps me to see opportunities and help others in the process. These are things that I value. What does it mean to dream big? This is about…

Winging it

By Reena

Winging it is a term that dates back to the late 19th century in theater. The term was used when during impromptu performances actors learnt their lines while waiting in the wings and then received assistance when they were on stage, by a special prompter who fed them lines. In current day the phrase winging…

What kind of energy are you generating in your team?

By Reena

Do your team members look to you for guidance, answers, direction, a laugh, to remove obstacles and support? As a leader, the energy you generate will filter through your team. If you’re showing up to work tired, impatient, rushed, unavailable, distracted or holed up in a meeting room all day long, your team will be…

The right assistance when needed

By Reena

My country is on fire. It is catastrophic, it is scary. It has affected A LOT of people. Lives, homes, livelihoods have been lost. People may be in shock, they maybe scared about the present situation, scared about what the future looks like, they may feel completely overwhelmed by the enormity of what is happening…

Great leaders

By Reena

Being a leader in business is rewarding and challenging. The rewards can inspire, and the challenges can help you be a better leader. As a leader, you will no doubt have acquired skills in your career that have led you to your position of influence. Ongoing learning and development of technical and interpersonal skills is…